Privacy Policy

1. INTRODUCTION

OC Structural Framing operates https://ocstructuralframing.com. This Privacy Policy explains how we collect and use personal information. We comply with CCPA, CALOPPA, and federal regulations.

2. INFORMATION WE COLLECT

• Contact info: name, phone, email, address
• Property info: address, structural details, project specifications
• Service details: project scope, timeline, assessment findings, photos
• Website data: IP address, browser type, pages visited
• SMS data: phone numbers, delivery receipts, message replies
• Cookies: for functionality, analytics, and marketing

3. HOW WE USE YOUR INFORMATION

• Providing structural framing services and scheduling
• Sending appointment confirmations, reminders, and updates
• Processing payments and generating estimates
• SMS communications (1-5 messages per appointment)
• Structural assessments and project planning
• Building code compliance documentation
• Permit coordination and inspection scheduling
• Customer surveys and satisfaction follow-ups
• Complying with legal obligations
• Improving website functionality and services

4. SMS TEXT MESSAGE POLICY

5. HOW WE SHARE YOUR INFORMATION

We share information with:

• Payment processors and financial institutions
• Building permit agencies and inspectors
• Insurance and bonding companies
• GoHighLevel CRM and Twilio SMS services
• Subcontractors and crew members (for service delivery only)

We DO NOT sell, rent, or share your phone number for third-party marketing.

We disclose information only when required by law or court order.

6. DATA SECURITY

We use:

• Encrypted data transmission (SSL/TLS)
• Secure password protection
• Limited employee access
• Regular security updates

Data Retention:

• SMS phone numbers: 12 months after last service, then deleted
• Service records: 3-7 years per California requirements
• Cookies: 12-24 months
• Marketing data: Until opt-out or 2 years inactivity

7. YOUR CALIFORNIA PRIVACY RIGHTS (CCPA)

You have the right to:

• Know what personal information we collect
• Delete your personal information
• Opt-out of marketing communications
• Correct inaccurate information
• Not be discriminated against for exercising your rights

To submit a request:

We respond within 45 days.

8. CHILDREN'S PRIVACY

We do not knowingly collect information from children under 13. If we become aware of such collection, we will delete it immediately.

9. THIRD-PARTY LINKS

Our website may link to third-party sites. We are not responsible for their privacy practices.

10. COOKIES AND TRACKING

We use cookies for:

• Website functionality
• Analytics and performance measurement
• Retargeting and personalized advertising
• Remembering your preferences

You can control cookies through your browser settings.

11. GOHIGHLEVEL CRM INTEGRATION

We use GoHighLevel to manage customer information. Your data is processed according to both this policy and GoHighLevel's privacy policy: https://www.gohighlevel.com/privacy

12. UPDATES TO THIS POLICY

We may update this policy. We'll notify you by posting updates on our website and updating the "Last Updated" date.

13. CONTACT US

For privacy questions: